Refund policy

Returns

As all of our items are handmade to order, we’re unable to accept returns for change of mind.

If your order arrives damaged or faulty, please let us know within 14 days of delivery so we can arrange a replacement or refund.

To get in touch, simply use our Contact Us - we’ll be happy to help.

Items must be returned in their original condition and packaging. We recommend using a tracked postal service for safe return delivery.

 

Custom & Personalised Orders

Custom and personalised creations are made especially for you, so they can’t be returned or exchanged unless they arrive damaged or defective.

 

Refunds

Once we receive and inspect your return, we’ll let you know the outcome.

Approved refunds will be processed back to your original payment method within 5–7 working days.

 

Exchanges

If you’d like to exchange an item, please reach out via our Contact Us page and we’ll be happy to assist.